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‘Why Solid Processes Matter in the Management of Health Technology’ an Interview with Adele Lolus, Commercial Operations & Finance Manager
Although Adele Lolus is the Commercial Operations & Finance Manager, that title simply does not do her role justice. Ms. Lolus graduated from the University of Florida with an Industrial and Systems Engineering Degree and went on to become a certified Six Sigma Black Belt. Her career has been rooted in process improvement, change management, and data analytics.
COR has had the pleasure of working alongside this young professional for a few years now and the energy she has for her work is contagious. She is passionate about bringing her process knowledge to the Health Technology field to help facilitate both the patient and clinical experiences. Even as she was entering a bustling week in Jupiter Florida for the Excel-Medical National Sales Meeting, Adele graciously accepted our request for an interview.
COR: We believe you have an interesting background, one that has the potential to guide decisions to adjunct the care team. What competency from your education and training do you believe you bring to the table that will benefit the healthcare environment?
Ms. Lolus: Having worked in hospitals, I know how challenging it can be to figure out your priorities- whether you’re a Clinician, an IT Analyst, a Clinical Educator or a Chief Nursing Officer. Excel Medical has been making and supporting great software and hardware for years. Using my project management, change management, and process improvement background, I want to optimize:
• Workflows, access and use for the Clinicians
• Technical implementation for the IT Analyst
• Clinical deployment for the Clinical Educator
• Building the business case for the Chief Nursing Officer
This will allow us all to prioritize getting vital data in the hands of our clinicians to help save patient lives.
COR: The Association for the Advancement of Medical Instrumentation (AAMI) has a mission to advance safety in the health technology field. Additionally, the Bureau of Labor Statistics notes that the Healthcare Technology Management (HTM) profession is expected to grow by 61.7% over the next 10 years. In your opinion, how does the vendor help fill the gap in ensuring that health technology implementations are adopted and continuing to patient safety efforts?
Ms. Lolus: First off, vendors need to develop solutions that are easy to utilize for end users and have the fewest points of technical failure. If clinicians cannot depend on it and hospital technical resources cannot support it, customers will not use it. Secondly, vendors need to treat their relationships with customers less as a transaction and more as a partnership; developing and maintaining relationships with both technical and clinical users. As a part of this relationship, vendors need to:
• Define what success looks like from the customers point of view
• Be clear with their expectations of resources (roles, time, technical infrastructure) from the front end of a project
• Offer clinical training on an ongoing basis to handle clinician turnover
• Give their customers a way to track utilization, if the clinicians aren’t using it- why not?
COR: It is so clear that you are passionate about your work at Excel Medical. Elaborate on why you believe in the solutions your company has to offer the medical community?
Ms. Lolus: Excel Medical’s ability to build real solutions to the problems that every hospital and health system have, and do so quickly, has been incredible to be a part of. I am a member of an amazing team, each one of us with a different background and experiences that contribute in different ways to build, deploy, and support our solutions. I have seen our solutions making a difference in the lives of physicians, nurses, techs and patients with my own two eyes. I wake up every morning believing that the work I do changes the lives of both clinicians and patients, and I will do everything to make sure that belief continues to be a reality.
The COR Perspective:
Adele is a very spirited and humble leader, one that possesses many innate skills and competencies. But the one that stands out among the rest is her ability to jump in and do anything necessary to advance the team.
“Good leadership is always human. It takes time and energy. It is hard work. Which is why good leadership is so special when we find it.”-Simon Sinek